Frequently Asked Questions
Frequently Asked Questions
Q: Where is your store located?
Q: Where is your store located?
A. We are an online store. Products (veggies, fruits, pasalubong, pastries, etc.) that we deliver are comming from Baguio. Benguet primarily. Our fulfillment center is in Baguio as well.
A. We are an online store. Products (veggies, fruits, pasalubong, pastries, etc.) that we deliver are comming from Baguio. Benguet primarily. Our fulfillment center is in Baguio as well.
Q: Do you deliver door to door?
Q: Do you deliver door to door?
A: Yes, we deliver door to door DAILY in NCR, Cavite, Rizal, Laguna and in some parts of Bulacan.
A: Yes, we deliver door to door DAILY in NCR, Cavite, Rizal, Laguna and in some parts of Bulacan.
Q: Where to look for the price list?
Q: Where to look for the price list?
A : Price list can be seen once you downloaded the App. Please check the link below:
A : Price list can be seen once you downloaded the App. Please check the link below:
for ios: https://apps.apple.com/ph/app/session-groceries-app/id1474415476
for android: https://play.google.com/store/apps/details?id=com.sessiongroceries.mobileapp&hl=en
Q: Is there a minimum order required?
Q: Is there a minimum order required?
A: Yes, our minimum order required is Php300.00, however we encourage you to maximize your delivery fee.
A: Yes, our minimum order required is Php300.00, however we encourage you to maximize your delivery fee.
Q: What are the delivery charges for NCR, Rizal, Cavite, Bulacan and Laguna?
Q: What are the delivery charges for NCR, Rizal, Cavite, Bulacan and Laguna?
A: Delivery charges varies/differ from each areas.
A: Delivery charges varies/differ from each areas.
FIX RATE BELOW 24KG
FIX RATE BELOW 24KG
25KG TO 49KG + 50%
25KG TO 49KG + 50%
50KG OR 6 BOXES + 100%
50KG OR 6 BOXES + 100%
For NCR delivery fees:
For NCR delivery fees:
CALOOCAN - 180
CALOOCAN - 180
MALABON - 180
MALABON - 180
NAVOTAS - 180
NAVOTAS - 180
MARIKINA - 180
MARIKINA - 180
VALENZUELA - 180
VALENZUELA - 180
NOVALICHES - 180
NOVALICHES - 180
QC - 150
QC - 150
SAN JUAN - 150
SAN JUAN - 150
PASIG - 150
PASIG - 150
PATEROS - 150
PATEROS - 150
MANILA - 150
MANILA - 150
PASAY - 150
PASAY - 150
TAGUIG - 150
TAGUIG - 150
MANDA - 125
MANDA - 125
MAKATI - 125
MAKATI - 125
PARAÑAQUE - 180
PARAÑAQUE - 180
LAS PIÑAS - 200
LAS PIÑAS - 200
MUNTINLUPA - 200
MUNTINLUPA - 200
For Rizal delivery fees:
For Rizal delivery fees:
CAINTA - 80.00
CAINTA - 80.00
TAYTAY - 200.00
TAYTAY - 200.00
ANTIPOLO - 220.00
ANTIPOLO - 220.00
THE REST OF RIZAL - 300.00
THE REST OF RIZAL - 300.00
For Cavite deliver fees:
For Cavite deliver fees:
NAIC - 550.00
NAIC - 550.00
BACOOR - 320.00
BACOOR - 320.00
IMUS - 340.00
IMUS - 340.00
DASMA - 360.00
DASMA - 360.00
GENERAL TRIAS -500.00
GENERAL TRIAS -500.00
CARMONA - 500.00
CARMONA - 500.00
KAWIT - 320.00
KAWIT - 320.00
TANZA - 420.00
TANZA - 420.00
SILANG - 500.00
SILANG - 500.00
THE REST OF CAVITE - 500.00
THE REST OF CAVITE - 500.00
For Bulacan delivery fees:
For Bulacan delivery fees:
Balagtas - 270
Balagtas - 270
Bocaue - 280
Bocaue - 280
Sta. Maria - 280
Sta. Maria - 280
Bulakan - 250
Bulakan - 250
Guiguinto - 270
Guiguinto - 270
Hagonoy- 450
Hagonoy- 450
Malolos - 350
Malolos - 350
Marilao - 250
Marilao - 250
Meycauyan - 230
Meycauyan - 230
Paombong - 350
Paombong - 350
San jose delmonte - 350
San jose delmonte - 350
Obando - 220
Obando - 220
For Laguna delivery fees:
For Laguna delivery fees:
SAN PEDRO - 320
SAN PEDRO - 320
CABUYAO - 450
CABUYAO - 450
BIÑAN - 330
BIÑAN - 330
STA ROSA - 450
STA ROSA - 450
NOVELETA - 480
NOVELETA - 480
CALAMBA - 450
CALAMBA - 450
THE REST OF LAGUNA - 650
THE REST OF LAGUNA - 650
Q: What is your lead time in delivery?
Q: What is your lead time in delivery?
A: Our lead time is 3-5 days once you have a confirmed order.
A: Our lead time is 3-5 days once you have a confirmed order.
Q: What are the Payment options/gateway?
Q: What are the Payment options/gateway?
A: You can process your payment via Bank Transfer (BDO, BPI, or GCASH) for Customers in Cavite. Bank Transfer and COD is still accepted and available for buyer in NCR, Laguna, Bulacan & RIZAL. You may send us the proof of payment through FB messenger.
A: You can process your payment via Bank Transfer (BDO, BPI, or GCASH) for Customers in Cavite. Bank Transfer and COD is still accepted and available for buyer in NCR, Laguna, Bulacan & RIZAL. You may send us the proof of payment through FB messenger.
BDO 005470607292 Catherine Suarez
BDO 005470607292 Catherine Suarez
BPI 9489238281 Catherine Suarez
BPI 9489238281 Catherine Suarez
Gcash 09204906997 Brynjulf Flora
Gcash 09204906997 Brynjulf Flora
Q: Do you deliver everyday?
Q: Do you deliver everyday?
A: Yes.(during lock down) except every Monday. Please disregard delivery date in our app and we will do the scheduling. NOTE: If you proceed with the purchase, SessionPH will send you the exact delivery date via SMS.
A: Yes.(during lock down) except every Monday. Please disregard delivery date in our app and we will do the scheduling. NOTE: If you proceed with the purchase, SessionPH will send you the exact delivery date via SMS.
Q: Are we allowed to do cancellation?
Q: Are we allowed to do cancellation?
A: Once you have successfully checked out on the App, we will start processing your order. We will forward the information to farmers, to fulfillment, billing, logistics and admin. Therefore, cancellation is not allowed, hence if you wish to cancel your confirmed order, we will need to charge 50% penalty fee (Total ordered cost) on the customer's end. If transaction is COD, fees will be applied on the next order of customer, or else, we will not entertain any inquiries. Hoping for your cooperation for cancellation method.
A: Once you have successfully checked out on the App, we will start processing your order. We will forward the information to farmers, to fulfillment, billing, logistics and admin. Therefore, cancellation is not allowed, hence if you wish to cancel your confirmed order, we will need to charge 50% penalty fee (Total ordered cost) on the customer's end. If transaction is COD, fees will be applied on the next order of customer, or else, we will not entertain any inquiries. Hoping for your cooperation for cancellation method.
Q: How do you process dispatch of the orders?
Q: How do you process dispatch of the orders?
1. The rider will text the customer before dispatch preferably from 6:00 AM to 8:00 AM for App orders.
1. The rider will text the customer before dispatch preferably from 6:00 AM to 8:00 AM for App orders.
The rider will ask the status of the payment.
The rider will ask the status of the payment.
* Total Amount - Paid Online or COD
* Total Amount - Paid Online or COD
* Delivery Fee - Paid Online or COD
* Delivery Fee - Paid Online or COD
After ensuring the payment method and other concerns, the rider will then proceed with the dispatch.
After ensuring the payment method and other concerns, the rider will then proceed with the dispatch.
2. Upon dispatch, the customer shall sign the invoice after checking the quality of goods. If there are issues, the rider will refund. If there are no issues, the rider will leave. Session Groceries will not be accepting returns and refund requests.
2. Upon dispatch, the customer shall sign the invoice after checking the quality of goods. If there are issues, the rider will refund. If there are no issues, the rider will leave. Session Groceries will not be accepting returns and refund requests.
Q: How do we ensure the quality of goods receipt?
Q: How do we ensure the quality of goods receipt?
A: Please check our process for receiving goods:
A: Please check our process for receiving goods:
1. The rider will ask the customer to check the products upon receipt. Please cross-check the items received to the invoice found inside the box before the rider leaves.
📌Any issues with quality, missing and incorrect items-kindly inform the rider right away. The rider will validate and will refund you accordingly.
📌📌We will no longer accept refund request and return after the driver leaves your house.
📌📌📌For strawberries, kindly transfer to a separate container and check the quality.
2. If you request to leave the box to someone (e.g.: to the guard, the helper) you have 8 hrs to check the items and additional 4 hrs to report any issues. Our rider will check the items' quality, get the veggies and will refund you accordingly.